Employee satisfaction is a crucial element for a company's performance. Indeed, the happier the employees are, the more productive, committed and loyal they are. For managers and HR managers, it is therefore essential to monitor this indicator very regularly. It is possible to do this through satisfaction surveys. Sent anonymously, they allow employees to speak up and give their opinion on certain aspects of the business. Here are the questions to ask during these surveys in order to find out more about the level of satisfaction of your employees.
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General questions
Their purpose is to assess overall satisfaction before going into details. Here are a few examples:
- Overall, how satisfied are you with your work?
- What do you like the most about your job?
- How do you assess your quality of life at work?
- Are you satisfied with the relationships you have with your colleagues and with your line managers?
- Do you feel like your work makes sense?
- Are you excited to go to work?
Once the tone is set, you can go into more detailed questions, grouping them by topic.
Issues related to the work environment
The work environment is quite broad: it includes both the space in which employees work, the level of comfort, the general atmosphere, the corporate culture and the way of communicating.
The locals
To assess the premises, you can ask:
- How do you assess the comfort of your work environment: temperature, lighting, noise, etc.?
- How do you assess the organization of your workspace?
- Is the location of your workplace satisfactory?
The quality of relationships
Regarding the quality of relationships with their colleagues:
- How do you assess the quality of relationships you have with other employees?
- How do you assess the quality of the relationships you have with your line manager?
Corporate culture
Questions about corporate culture can be asked:
- How would you describe the company culture?
- How do you assess the transparency and honesty of the company?
- How do you assess the quality of communication between the various teams in the company?
- How do you assess diversity and inclusion in your business?
- How do you assess the company's commitment to social and environmental responsibility?
Communication
Finally, assess how employees feel about company communications. They often play a decisive role in satisfaction:
- How do you assess the company's communication regarding the objectives of the various projects?
- Do you consider that your company communicates sufficiently with its employees?
- How do you assess the quality of the information provided by your supervisor?
Questions about personal satisfaction
It is also essential to assess the correlation between the wants and needs of the employee and his situation within the company. Personal development, career opportunities and even personal well-being are often among the main concerns of employees. It is therefore very important to take a close look at it.
Personal development
Questions related to personal development and missions can be:
- Are you happy to work here?
- Are your role and missions motivating enough for you?
- Are your tasks in line with your skills?
- How do you assess the balance between your tasks and responsibilities and your workload?
- How do you assess the clarity and relevance of your tasks and responsibilities?
The career
It is also important to discuss the various career opportunities:
- To what extent does this company allow you to develop your career?
- Does your work allow you to develop new skills?
- Is the company meeting your career development goals?
Well-being
Satisfaction is also closely linked to personal well-being. So you can ask the following questions:
- How do you assess your stress level at work?
- What is the quality of your sleep?
- How do you assess your balance between personal and professional life?
- Are you happy with the level of flexibility you have in your work?
All these questions make it possible to better understand the impacts of the various aspects of work on the well-being of employees.
Recognition issues
Even if an employee feels motivated by his work and feels good in his environment, it is necessary to give him fair recognition. Without it, motivation can quickly collapse. So take the time to check if your employees are satisfied with the level of recognition you are giving them by asking the following questions:
- How do you assess the recognition and rewards you get for your work?
- Do you think your work is being fairly paid for?
- How do you assess the benefits offered by your company (health insurance, leave, flexibility, etc.)
These questions make it possible to better understand the expectations of employees in relation to the recognition of their work.
The question related to the recommendation
Finally, the most decisive question in your employee satisfaction surveys is the one related to the Employee Net Promoter Score, or e-NPS. It's the next question:
“Would you recommend working for this company to those around you? ”
A score should be given, on a scale of 1 to 10. People who gave a score of 9 or 10 are considered promoters. They can be good ambassadors for your business and talk about it in a positive way to those around them. Between 7 and 8, employees are considered to be neutral. Underneath, they are detractors.
The more promoters your company has, the more satisfied your employees are. It is therefore important to ask this question at the beginning or at the end of your HR satisfaction surveys.
Assessing employee satisfaction is essential to maintaining a positive and productive work environment. The questions listed in this article are examples that managers or HR managers can use to develop their next satisfaction surveys. However, every business is different, so you may need to adapt the focus of these questions to be more specific to your needs. By collecting data from your employees, you get to know their needs better and you can then more easily meet them. This is essential for the success of your business in the long term. For more detailed answers, you can organize one-on-one interviews and ask questions. However, employees must feel confident enough to dare to answer you honestly.
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